Who we are:

Centiro is a Swedish software company with 550+ employees. Our solutions empower marquee brands and finer supply chains in 175+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honors, including Great Place to Work® Legend and Sweden's No. 1 Workplace in the Large Organizations category for 2021. Founded in 1998, with offices in Sweden, India, the UK, and the US. 

To know more about us, please visit www.centiro.com

Purpose – Always with our culture at heart

Who are you:

At Centiro, Application support specialist plays a critical part of our mission to deliver timely, accurately, and professionally to all our customers.  This vital position requires an action-oriented, self-disciplined, flexible problem-solver who will assist customers in finding a quick and effective solution. 

We’re looking for people having 4+ years of experience who want to expand their horizons and want to be a part of becoming the best in world class customer support.

You are someone who have proven track record of

• Proactive ways of handling customer service. For example, you have implemented anything to have proactive monitoring in place, any alerts mechanisms, any automated routines which can capture issues early in the phase etc.
• Fixing incidents on time as well as focused on providing permanent solution to the issues.
• Working together with customers to make the whole customer support process as optimal as possible.  
• Someone who is flexible enough and ready to go beyond the given norms to make the solutions better for seamless customer experience.
• You are flexible enough to make yourself available during the crisis situation and ready to work in odd hours shift.

Knowledge and Skills Required

Technical Skills:

• Expert in SQL (MSSQL)
• Knowledge about Windows OS and Windows Server ·
  Knowledge about FTP, VPN and similar techniques ·
• Ability to acquire and apply troubleshooting information ·
  Experience with Case/incident Management Systems

• Knowledge about ITIL (Information Technology Infrastructure Library) ·
  Basic knowledge about programming languages and development processes (.NET, C#)
• PowerBI Tool

Qualifications Required:
College/University degree in IT, Engineering, or equivalent field.

What do we offer you:

Team members who work at Centiro are given skills and life experiences that go beyond serving a great product in a friendly environment. You'll make life-long friends here, have leaders who are committed to seeing you grow, and become a leader you might not have thought that you could be. The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business. We also offer many other great benefits such as:  

• A friendly work environment where you can positively influence others.
• Learn first-hand from an experienced Mentor, who cares about you personally!
• Competitive shift allowances

Join our Application Specialist team and help us deliver a world-class support experience to our customers! We believe in thinking like owners and taking ownership of the customer experience. In our fast-paced and dynamic environment, we aim to provide quick and effective solutions to ensure our customers have an effortless experience. With a global impact and a relentless focus on process improvement, we're always evolving and expanding our focus. Come make a difference with us!