Technical support engineer

At Centiro we are constantly on a journey of discovery. We think outside the box and strive to stretch the boundaries of possibilities. We create something unique everyday – something which is more than a software company. We believe in innovation and the strong power of collaboration. At Centiro 1 + 1= 5,000. Our ambition is to deliver the best solutions for our customers and at the same time be the best possible place to work. 

You will be part of a company with exciting future prospects, a company that offers a flat organizational structure with short decision-making paths and proximity to the company management, which means that you have vast opportunities to influence and assume significant responsibility.

 With our rapid expansion, we are looking for Technical support role. You will primarily work on the front lines of the process that ensures deliveries to customers and work closely with incidents on day to day basis. We’re looking for a person who enjoys developing customer contacts and solving problems at a pace that varies, but is sometimes very high – a climate you find exhilarating that inspires you to better and better performance.  You will be part of an autonomous team handling Incident management, troubleshooting, fixing the problems and much more. 

 Job responsibilities:

  • Taking ownership of technical issues, and working with our Delivery team to resolve issues when necessary
  • Resolving high priority issues raised by customers.
  • Working proactively to provide permanent solution to production issues. 
  • Documenting the troubleshooting and analysis done for incident handling. 
  • Participation in root cause analysis discussion whenever required. 
  • Participation in providing training to other colleagues and customers as required

Pre-requisite:

  • Minimum 3 years of working experience in Technical support area. 
  • Expert in SQL queries and database analysis. 
  • Knowledge about Windows OS and Windows Server
  • Knowledge about FTP, VPN and similar techniques
  • Ability to acquire and apply troubleshooting information
  • Experience with Case/incident Management Systems
  • Written and verbal skills.
  • Experience of working with IT Application support environment

Bonus:

  • Knowledge about ITIL (Information Technology Infrastructure Library)
  • Basic knowledge about programming languages and development processes (.NET, C#)
  • Prior experience/awareness about logistics and supply chain domain 

As an individual, you are enterprising, open and a good listener, and have good skills in both outward and in-house communication.  We also believe that you are flexible in the working process to be able to quickly switch to higher priority tasks. 

Or, know someone who would be a perfect fit? Let them know!

OUR OFFICE

PUNE

Centiro Solutions Pvt. Ltd.
411045 Pune Directions info@centiro.com +91 7219700490

THE CENTIRO CORE

Our values define the true core of the company - the values summarize how we practice and live the culture every day. The values are our center piece. They are the core parts of our DNA.

  • DISCOVER AND RENEW

    We shall constantly – and where appropriate – make room for new thoughts, challenge borders, and renew ourselves by taking controlled risks. In each and every aspect of what we do, we shall continue to push the envelope* and aim for the stars. We are curious and become stronger when we admit we are wrong. We always have the courage to change.

  • RELAXED SERIOUSNESS

    Balance in life, true performance, and results in our company come from the yin and yang fusion of personality and humor combined with razor-sharp professionalism and top-level competence. We realize results come from preparation, accountability, respect for others, and releasing the potential of ourselves and the team.

  • TRANSPARENCY

    Openness and honesty to colleagues, customers, and society build trust. Trust is the foundation of engagement and results. We live to learn, to teach, and to make information available for those who need it so they can make better decisions. You are always responsible for operating under the principle see and be seen.

  • YOU + WE

    We believe in inclusion and collaboration combined with a strong individual contribution. We realize diversity provides us with the speed, agility, and power we need to achieve our mission. Relationships, and how we nurture and energize them, are at the core of our journey – one for all, all for one. We make sure we can celebrate and be proud over our achievements.

A CULTURE BASED ON INNOVATION

Centiro likes diversity, in gender, culture and competence. We love introverts and extroverts alike. Together we build a workplace for human beings exploring their full potential - having fun in the process.

Centiro has won several awards and accolades over the years and is ranked as one of the best places to work in Europe by Great Place to Work®.

Already working at Centiro?

Let’s recruit together and find your next colleague.

email
@centiro.com
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