Firstline Associate

Centiro is a Swedish software company with more than 300 employees. Our solutions empower marquee brands and finer supply chains in 125+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honors, including Great Place to Work®. Founded in 1998, with offices in Sweden, India, the UK and the US. Read more at

Purpose – Always with our culture at heart Working at Centiro is different. Inspiring, challenging and rewarding. We are on a clear and rapid path of expansion and are looking for talents with a passion and drive to make a difference. Do you have the ability to see things from another perspective? Then you might be right for us. This is an exciting time to join the Centiro journey.

What will you do? It’s a Helpdesk Specialist role. You would be part of the 24/7 customer facing support team and  ensure support / resolution for all incidents . You will be part of an autonomous team handling Incident management, troubleshooting, fixing the problems and much more. The 24/7 customer support team would be the focal for all customer communication regarding any support issues /incidents.

Job responsibilities: 

  •  Accountable for the incident resolution process and be the focal from a customer perspective for all support issues.
  • Taking ownership for all registered support incidents, working with relevant second line/delivery teams to take it ahead for resolution
  • Driving the communication with internal and external stakeholders for the incidents as appropriate
  • Work internally within the organisation as per the escalation matrix to ensure that we deliver and resolve issues within the SLA
  • Responsible for the proactive monitoring and the associated actions to fix the issues on time before it causes customer impact
  • Analysing and Providing inputs on repeated incidents/patterns on issues which can be taken up for fixes


  •  Knowledge about Windows OS and Windows Server
  • Basic SQL knowledge
  • Incident Management process
  • Excellent Written and verbal skills


Education Qualification:  

  •  Any graduate having Computer/IT as a specialization area. 
  • Minimum 50 % IN HSC/SSC/Graduation/Masters (if any) 
  • No gaps in between academic years 
  • 0-1 year of experience with Case/incident Management Systems


  • Expert in SQL queries and database analysis. 
  • Knowledge about FTP, VPN and similar techniques 
  • Basic knowledge about programming languages and development processes (.NET, C#)

What We Offer We offer a professional, stimulating workplace in a company with an exciting future. We have a flat organizational structure with short decision pathways and accessible management. Our organization is based on participation, transparency and the drive to push the limits of what is possible. Our employees are dynamic and dedicated, combining a relaxed atmosphere with razor-sharp professionalism. We have plenty of career opportunities for the right people. We at Centiro value a good balance between work and leisure time. Applications will be processed on a continuous basis. We look forward to receiving your application!

Best in class Sustainability and security are essential at Centiro. We achieved the gold level in the assessment of environmental, social, and ethical performance performed by EcoVadis; Gold Rating, Top 1%. We are above and beyond standards. We not only follow them, we develop them. At Centiro we celebrate difference. We strongly believe that diversity of background, experience, and perspectives are integral for a dynamic workplace for our colleagues and a successful collaboration with our customers.

Or, know someone who would be a perfect fit? Let them know!

Our Office


Centiro Solutions Pvt. Ltd.
411045 Pune Directions +91 7219700490 View page

A Culture Based on Innovation

Centiro likes diversity, in gender, culture and competence. We love introverts and extroverts alike. Together we build a workplace for human beings exploring their full potential - having fun in the process.

Centiro has won several awards and accolades over the years and is ranked as one of the best places to work in Europe by Great Place to Work®.


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