Frontline Associate

Centiro is a Swedish software company with more than 300 employees. Our solutions empower marquee brands and finer supply chains in 125+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honors, including Great Place to Work®. Founded in 1998, with offices in Sweden, India, the UK and the US. Read more at centiro.com.

Purpose – Always with our culture at heart
Working at Centiro is different. Inspiring, challenging and rewarding. We are on a clear and rapid path of expansion and are looking for talents with a passion and drive to make a difference. Do you have the ability to see things from another perspective? Then you might be right for us. This is an exciting time to join the Centiro journey.


What will you do?
It’s a Helpdesk Specialist role. You will primarily work on the front lines of the process that ensures deliveries to customers and work closely with incidents on day to day basis. Your main responsibilities to work on Incidents on day to day basic and handle front line support completely.
You will be part of an autonomous team handling Incident management, troubleshooting, fixing the problems and much more.


Job responsibilities:
• Taking ownership of Incidents, and working with our second line Support and Delivery team to resolve issues when necessary
• Escalating high priority issues raised by customers
• Working proactively within different teams and drive communication related to incidents
• Take a charge of monitoring and handle the risks before they get turned into an incident
• Participation in root cause analysis discussion whenever required.
• Participation in providing training to other colleagues and customers as required
Pre-requisites:
• Knowledge about Windows OS and Windows Server
• Written and verbal skills
Education Qualification:
• Any graduate having Computer/IT as a specialization area.
• Minimum 50 % IN HSC/SSC/Graduation/Masters (if any)
• No gaps in between academic years
• 1 year of experience with Case/incident Management Systems

Bonus:
• Expert in SQL queries and database analysis.
• Knowledge about FTP, VPN and similar techniques
• Basic knowledge about programming languages and development processes (.NET, C#)


What We Offer
We offer a professional, stimulating workplace in a company with an exciting future. We have a flat organizational structure with short decision pathways and accessible management. Our organization is based on participation, transparency and the drive to push the limits of what is possible. Our employees are dynamic and dedicated, combining a relaxed atmosphere with razor-sharp professionalism. We have plenty of career opportunities for the right people. We at Centiro value a good balance between work and leisure time.
Applications will be processed on a continuous basis. We look forward to receiving your application!


Best in class
Sustainability and security are essential at Centiro. We achieved the gold level in the assessment of environmental, social, and ethical performance performed by EcoVadis; Gold Rating, Top 1%. We are above and beyond standards. We not only follow them, we develop them.
At Centiro we celebrate difference. We strongly believe that diversity of background, experience, and perspectives are integral for a dynamic workplace for our colleagues and a successful collaboration with our customers.

Or, know someone who would be a perfect fit? Let them know!

OUR OFFICE

PUNE

Centiro Solutions Pvt. Ltd.
411045 Pune Directions info@centiro.com +91 7219700490 View page

THE CENTIRO CORE

Our values define the true core of the company - the values summarize how we practice and live the culture every day. The values are our center piece. They are the core parts of our DNA.

  • DISCOVER AND RENEW

    We shall constantly – and where appropriate – make room for new thoughts, challenge borders, and renew ourselves by taking controlled risks. In each and every aspect of what we do, we shall continue to push the envelope* and aim for the stars. We are curious and become stronger when we admit we are wrong. We always have the courage to change.

  • RELAXED SERIOUSNESS

    Balance in life, true performance, and results in our company come from the yin and yang fusion of personality and humor combined with razor-sharp professionalism and top-level competence. We realize results come from preparation, accountability, respect for others, and releasing the potential of ourselves and the team.

  • TRANSPARENCY

    Openness and honesty to colleagues, customers, and society build trust. Trust is the foundation of engagement and results. We live to learn, to teach, and to make information available for those who need it so they can make better decisions. You are always responsible for operating under the principle see and be seen.

  • YOU + WE

    We believe in inclusion and collaboration combined with a strong individual contribution. We realize diversity provides us with the speed, agility, and power we need to achieve our mission. Relationships, and how we nurture and energize them, are at the core of our journey – one for all, all for one. We make sure we can celebrate and be proud over our achievements.

A CULTURE BASED ON INNOVATION

Centiro likes diversity, in gender, culture and competence. We love introverts and extroverts alike. Together we build a workplace for human beings exploring their full potential - having fun in the process.

Centiro has won several awards and accolades over the years and is ranked as one of the best places to work in Europe by Great Place to Work®.

Teamtailor

Applicant tracking system by Teamtailor